Shipping policy

Order Processing Time

All orders are processed within 2-6 working days.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has been dispatched.

During peak periods (such as holidays or promotional sales), processing times may be slightly longer.

Shipping Rates & Delivery Times

United Kingdom

Standard Shipping
Estimated delivery: 2–4 business days
Cost: £0

International Shipping

We ship to selected international destinations.

Standard International Shipping
Estimated delivery: 5–10 business days
Shipping costs calculated at checkout.

Please note that delivery times are estimates and may vary depending on your location and customs processing times.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your delivery progress.

If you do not receive tracking details within 3 business days, please contact us at: hello@purestrap.co.uk.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties and import taxes once they reach your country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us within 14 days of the expected delivery date.

If your parcel is marked as delivered but you have not received it, please:

Check with neighbours or household members
Check any safe places around your property
Contact the shipping company

If the issue remains unresolved, please contact us and we will assist you.

Incorrect Address Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your address, please contact us immediately at hello@purestrap.co.uk. We cannot guarantee changes once an order has been processed.